Effective date: October 26, 2026
Autohome Inc. (“Autohome”, “we”, “us”) respects your privacy. This policy explains what personal information we collect through autohomeinc.com and when you do business with us, how we use it, and the choices you have. We follow Canada’s Personal Information Protection and Electronic Documents Act (PIPEDA).
Who we are
Autohome Inc. is an auto collision and repair centre located at 1110 Heritage Road Unit 3, Burlington, ON L7L 4X9. Website: https://autohomeinc.com
Information we collect
Information you give us. When you fill out our contact or estimate form, call, email or visit our shop, we may collect:
- Your name, email address and phone number
- Vehicle details such as year, make, model and VIN
- Photos of vehicle damage you upload
- Messages and details about the repair you need
- Insurance claim information, such as your insurer, policy or claim number and adjuster contact, when we help with an insurance claim
- Payment information when you pay for services (processed by our payment provider; we do not store full card numbers on this website)
Information collected automatically. When you visit our website, we and our service providers may collect technical information such as your IP address, browser type, device type, pages visited and the date and time of your visit. Some of this is collected through cookies (see below).
How we use your information
- To respond to your questions and provide repair estimates
- To schedule, perform and follow up on repairs
- To process insurance claims on your behalf, with your consent
- To process payments and keep business and tax records
- To send service updates about your vehicle
- To send promotional emails, only if you have agreed to receive them
- To protect our website from spam and abuse
- To understand how our website is used and improve it
When we share your information
We do not sell your personal information. We share it only when needed to serve you or when required by law:
- Insurance companies and adjusters, when you ask us to handle or support an insurance claim
- Parts suppliers and repair partners, limited to vehicle details needed to complete your repair
- Service providers who help us run our business and website, such as web hosting (Hostinger), email delivery, spam filtering (Akismet), maps (Google Maps) and review display (Google Reviews via Trustindex)
- Authorities, when required by law or to protect our rights and safety
Some of our service providers may store or process information outside Canada, including in the United States. When this happens, your information may be subject to the laws of that country.
Cookies
Our website uses cookies and similar technologies to make the site work, remember your preferences, speed up page loading and understand site traffic. Non-essential cookies are only used with your consent through our cookie banner. You can change your choices at any time using the cookie settings link on our site or by adjusting your browser settings. Blocking some cookies may affect how the site works.
Embedded content from other websites
Pages on our site include content from other services, such as Google Maps and Google Reviews. These services may collect data about you, use cookies and track your interaction with that content, in line with their own privacy policies.
Email marketing
We only send promotional emails in line with Canada’s Anti-Spam Legislation (CASL). Every marketing email includes an unsubscribe link, and you can opt out at any time by clicking it or contacting us.
How long we keep your information
We keep personal information only as long as needed for the purposes above, including to meet legal, tax, insurance and warranty requirements. Repair and invoice records are generally kept for at least seven years. Website form submissions that do not lead to a repair are deleted when no longer needed.
How we protect your information
We use reasonable physical, administrative and technical safeguards to protect your information, including a secure (HTTPS) website connection and limited staff access. No method of transmission or storage is completely secure, but we work to protect your information and will notify you and the Privacy Commissioner of Canada if required by law in the event of a breach.
Your rights
You have the right to:
- Ask what personal information we hold about you and get a copy
- Ask us to correct information that is inaccurate
- Withdraw your consent, subject to legal or contract limits
- Ask us to delete your information where we are not required to keep it
To make a request, contact us using the details below. We will respond within 30 days.
Children
Our website and services are intended for adults. We do not knowingly collect personal information from children.
Changes to this policy
We may update this policy from time to time. The latest version will always be posted on this page with its effective date.
Contact us
For privacy questions or requests, contact our Privacy Officer:
Autohome Inc.
1110 Heritage Road Unit 3, Burlington, ON L7L 4X9
Phone: +1 437-223-2118
Email: mail@autohomeinc.com
If you are not satisfied with our response, you may contact the Office of the Privacy Commissioner of Canada at www.priv.gc.ca.